If your domain's DNS is at Cloudflare
The records go where your domain's DNS lives, which is not always the company you bought the domain from. If your domain's nameservers end in ns.cloudflare.com, for example alina.ns.cloudflare.com, your DNS is at Cloudflare. A record added at the registrar then is seen by nobody, however correctly it is written.
Where to add them
- In Cloudflare, pick your domain, then DNS and Records
- Press Add record and pick in Type the type ClevMail shows above the record: TXT, MX or CNAME
- In Name, type only the front part of the name, exactly as ClevMail shows it in the Name field, for example send or resend._domainkey. Cloudflare adds your domain at the end by itself
- In Content (for MX, Mail server) paste the value copied with the button in ClevMail. For MX, put 10 in Priority
- Leave TTL on Auto. Press Save and move on to the next record
The orange cloud
On CNAME records Cloudflare turns its proxy on by default, shown as an orange cloud in the Proxy status column. With it on, the name no longer points where it should but to Cloudflare's servers, and the check cannot find it. Switch it to DNS only, the grey cloud, on every CNAME from ClevMail: the one starting with links and the one starting with rsend. TXT and MX records have no proxy.
What you leave alone
The MX and SPF records already on your domain belong to your business email, for example Microsoft 365 or Proton. ClevMail's records live on separate names and do not touch them, so they stay as they are.
Cloudflare publishes records within a few minutes. Then press “Check now” on the “Where you send from” card. If it still does not pass, the list of things to check is in the article about verifying your domain, and Clevi can tell you in the chat which record is missing on your domain.
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