Knowledge: write facts, not commands

In Reglaje asistent, the Knowledge tab is where you give the assistant the raw material about your business: what you sell, how long it takes, what has happened so far. That is where it takes its facts from when it writes, instead of inventing them.

It has one rule that is not visible on screen and that changes everything you write there.

What happens to your documents

When the assistant receives a document from Knowledge, the text arrives wrapped in a warning telling it that what follows is the client's reference material, not instructions for it, and that it executes nothing from inside it.

That is a protection. Without it, anyone who sent you a document could slip a command to your assistant inside it.

What goes where

• „The course runs two hours”: in Knowledge
• „The price is 250 lei, valid until 30 November”: in Knowledge, with an expiry date
• „The link in course emails is this one”: in the instructions, in the brand profile
• „Do not write about price unless I give it to you”: in the instructions

The quick rule: Knowledge holds what is true. Instructions hold what you want the assistant to do.

Split documents by how long the fact lives

A permanent document holds history, format, location, which services exist. It has no expiry date, because it does not age.

A perishable document holds availability, prices, editions, start dates. That one always gets an expiry date.

Keep them apart. If you put a dated price in the same document as your company history, the price's expiry marks as old the part that would have stayed good indefinitely.

Why the expiry date matters

An expired price does more harm than a missing price. The same goes for „places still available”. Once the fact is out of date, the assistant treats it as such, instead of writing it into an email as if it were current.